Muhammad Bangash is an experienced IT professional with expertise in customer support and technical analysis. As an IT Customer Support Specialist at NDSF from July 2021 to March 2023, Muhammad resolved over 300 IT issues with a 90% resolution rate within 24 hours, showcasing strong problem-solving skills. Transitioning to Exact Sciences from April 2024 to October 2025, Muhammad served as a Technical Support Analyst I and previously as a Technical Support Analyst Intern, diagnosing and resolving over 150 hardware and software issues, achieving a 95% first-call resolution rate. Muhammad holds a Bachelor of Science and a Master of Science in Cybersecurity and Information Assurance from Western Governors University.
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