Victor Mikhail

Victor Mikhail is an experienced professional in workforce management and customer service operations, currently serving as the Associate Director of Workforce Management at Exact Sciences, where leadership of a high-performing team oversees multi-channel contact center operations for over 1000 FTEs. Victor has achieved competitive service levels through strategic forecasting and performance optimization. Previous roles include Senior Manager at Summit Credit Union, where team leadership and customer experience enhancement were key responsibilities, and Senior Operations Manager at a private business, managing heavy equipment operations. Victor’s extensive background in contact center management includes positions at Boubyan Bank, Kout Food Group, Jazeera Airways, and National Bank of Kuwait, focusing on customer experience strategy, efficiency enhancement, and operational performance. Academic background includes a Bachelor’s degree in Information Technology from The Open University.