Ryan Townsend

Ryan Townsend is a highly experienced technology professional currently serving as a Senior Customer Support Engineer at ExaGrid since April 2023. Prior to this role, Ryan worked at HCL Technologies Ltd from January 2019 to March 2023 as a Senior Software Engineer and Escalation Engineer, where responsibilities included supporting enterprise software and hardware products and addressing customer-facing issues. Ryan's extensive background at Dell EMC, spanning nearly a decade from November 2009 to January 2019, involved multiple roles from Tech Support Engineer to Senior Software Engineer, focusing on customer escalations and software analysis. Earlier career experience includes web application development at TnK Group and an internship at Anheuser-Busch. Ryan earned a Bachelor’s degree in Management Information Systems with a minor in Computer Science from Salem State University and completed preparatory high school at The Holderness School. Additionally, Ryan played professional hockey in the ECHL, highlighting a diverse skill set both in technology and athletics.