Excap (formally known as Store Support) has been market leader in mystery shopping and customer journey research in the Benelux for 15 years. We are a research and consultancy agency focused on optimizing customer and employee experiences.

excap

Ewald Lausberg

Arthur V.

Harry Taylor

Yvonne Greschuk

Miranda B.

Gaetane Boily

Yvonne van Wijngaarden

Frank Dorgelo

Michaël Hanna

Renik Brandt Corstius

Ivo van de Boer

Willem Kleefstra

The Retail Operations team at Excap is responsible for conducting comprehensive mystery shopping evaluations and assessments to gather insights on customer experiences at various retail locations. This team of dedicated mystery shoppers works to identify strengths and areas for improvement in service delivery, while also collaborating with retail merchandisers to optimize in-store presentation and customer engagement strategies. Their findings help retailers enhance customer satisfaction and drive overall retail performance.

Retail Operations

The Consultancy and Project Management team at Excap is dedicated to enhancing customer and employee experiences through tailored research and strategic insights. They oversee the planning and execution of consultancy projects, ensuring alignment with client objectives while managing resources and timelines effectively. This team collaborates closely with clients to deliver actionable recommendations based on data-driven analysis from mystery shopping and customer journey research.

Consultancy and Project Management

This department provides expert advice and support to enhance customer experiences and improve service delivery.

Consultancy Services

This department focuses on interacting with customers to address their needs and enhance their experience.

Customer Engagement

This department focuses on analyzing data to provide insights that support business decision-making and strategy.

Data Analytics

This department oversees the strategic direction and operational management of the organization.

excap

Org chart

Teams

Retail Operations

Consultancy and Project Management

Consultancy Services

Customer Engagement

Data Analytics

Management and Leadership

Offices

excap

Org chart

Teams

Retail Operations

Consultancy and Project Management

Consultancy Services

Customer Engagement

Data Analytics

Management and Leadership

Offices

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