Excap (formally known as Store Support) has been market leader in mystery shopping and customer journey research in the Benelux for 15 years. We are a research and consultancy agency focused on optimizing customer and employee experiences.

excap

Emiel Vis

Yvonne van Wijngaarden

Willem Kleefstra

Renik Brandt Corstius

Frank Dorgelo

Yvonne Greschuk

Harry Taylor

Arthur V.

Gaetane Boily

Ivo van de Boer

Michaël Hanna

Miranda B.

Koen Hollander

Daniël Hagens

Jeremy Garré

Emelie de Bruijn

Skylar D.

Gerard Datema

The Retail Operations team at Excap is responsible for conducting comprehensive mystery shopping evaluations and assessments to gather insights on customer experiences at various retail locations. This team of dedicated mystery shoppers works to identify strengths and areas for improvement in service delivery, while also collaborating with retail merchandisers to optimize in-store presentation and customer engagement strategies. Their findings help retailers enhance customer satisfaction and drive overall retail performance.

Retail Operations

The Sales and Market Research team at Excap is responsible for driving revenue growth by identifying new business opportunities and building strong client relationships. They conduct thorough market analysis to understand industry trends and customer needs, enabling them to tailor solutions that enhance customer and employee experiences. This team collaborates closely with other departments to ensure that Excap maintains its leadership position in the mystery shopping and customer journey research sector.

Sales and Market Research

The Consultancy and Project Management team at Excap is dedicated to enhancing customer and employee experiences through tailored research and strategic insights. They oversee the planning and execution of consultancy projects, ensuring alignment with client objectives while managing resources and timelines effectively. This team collaborates closely with clients to deliver actionable recommendations based on data-driven analysis from mystery shopping and customer journey research.

Consultancy and Project Management

excap

Org chart

Teams

Retail Operations

Sales and Market Research

Consultancy and Project Management

Offices

excap

Org chart

Teams

Retail Operations

Sales and Market Research

Consultancy and Project Management

Offices

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