𝐄𝐱𝐜𝐞𝐥 𝐏𝐞𝐞𝐫𝐬 is a comprehensive BPO and digital solutions provider, founded by Kevin Ugaban. We deliver seamless front-office, back-office, and technical support services designed to help businesses grow, scale, and operate efficiently. Whether you're a fast-growing startup or a global enterprise optimizing operations, our skilled team and proven expertise are here to support your success.

𝐅𝐫𝐨𝐧𝐭-𝐎𝐟𝐟𝐢𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬

𝐓𝐞𝐥𝐞𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 
(Outbound Sales) 
• Cold Calling, Email Follow-ups, DM to Linkedin
• Lead Generation
• Appointment Setting
• Sales Closing - (Demo Presentation)
• Client Relationship Management
• Sales Operations
• Driving Sales Growth

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 (𝐈𝐧𝐛𝐨𝐮𝐧𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭) 
• 24/7 Call, Email, and Chat Support
• Product Knowledge Delivery
• Order Processing
• Complaint Handling
• Client Feedback Collection
• Brand Representation
• Sales Support via Service Channels

𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭
• Hardware, Software & Network Troubleshooting
• Remote Access Support (TeamViewer, AnyDesk)
• System Logs Analysis
• OS Support: Windows, macOS, Linux
• Ticketing System Management (Zendesk, Freshdesk)
• Application Support

𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠
𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Facebook, Instagram, X, Pinterest
• Content Creation & Calendars
• Video & Graphic Design (Reels, Shorts, Canva, Adobe)
• Audience Research & Strategy
• Community Engagement & Moderation
• Paid Ad Management

𝐁𝐚𝐜𝐤-𝐎𝐟𝐟𝐢𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬

𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐢𝐧𝐠
• Bookkeeping
• Financial Reporting
• Tax Preparation
• A/P & A/R Management

𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐁𝐏𝐎
• Claims processing
• Patient support & follow-ups
• Medical billing & transcription
• Compliance and HIPAA�ready processes

𝐓𝐫𝐚𝐯𝐞𝐥 𝐁𝐏𝐎
• Travel bookings and itinerary management
• Flight/hotel reservation support
• Cancellations, refunds, and escalations
• Multilingual customer service for travelers

Human Touch. Real Results.

Excel Peers

Kevin Ugaban

This department focuses on driving revenue through customer acquisition and relationship management.

Excel Peers

Org chart

Teams

Sales Department

Offices