Katherine Clark is a seasoned professional in business analysis and customer service, currently serving as a Business Analyst II at FTI since November 2025. With previous experience as a Business Systems Analyst at Plexus Corp. and a Customer Care Team Leader at Alta Resources, Katherine has developed expertise in CRM transitions, performance analysis, and agent coaching. Notable contributions include facilitating communication between agents and vendor support, managing service levels, and planning customer service initiatives. Katherine's background also encompasses roles in content writing, social media management, and customer service across various industries, complemented by a Bachelor of Science degree in Communications from the University of Wisconsin–Oshkosh.
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