David Milward

David Milward's work experience includes:

- Director Of Customer Support at Exclaimer since January 2022. David manages an international team of support engineers, oversees the Documentation and Template Services teams, and sets the strategy for supporting customers on the product suite.

- Head of Customer Service and Support at Exclaimer from May 2017 to January 2022. In this role, they managed an international team of support engineers, achieved high customer satisfaction and NPS ratings, and oversaw the Documentation and Template Services teams.

- Technical Support Team Leader at Exclaimer from May 2016 to May 2017.

- Technical Support Engineer at Exclaimer from May 2014 to May 2016.

- IT Technician at Ash Manor School from August 2013 to May 2014. David provided support for desktops, printers, and IT stock, and handled tasks related to Active Directory, Moodle, and Digital Signage.

- Registry Assistant at The Sixth Form College Farnborough from August 2010 to August 2013. David organized coursework marks, performed population modeling, and assisted with inquiries at the Registry desk.

- Senior Sales Assistant at Greggs from June 2006 to July 2010.

David Milward attended the University of Reading from 2006 to 2007, where they obtained a HND in Mathematics. Prior to that, from 2004 to 2006, they studied Maths, Computing, Biology, and Chemistry at Reigate College. Their earlier education was completed at the Royal Alexandra and Albert School from 1999 to 2004. In addition to their formal education, David Milward also has several certifications, including Zendesk Support Administrator Expert I from Zendesk, Certified ScrumMaster® (CSM®) from Scrum Alliance, and Zendesk Guide Specialist from Accredible, all obtained in various years.