Alex Mapesa

Alex Mapesa is an experienced professional in project and team management with a strong background in the customer service sector. Currently serving as a Project Delivery Manager at Execo since March 2024 and a Project Manager at Africa AI since October 2021, Alex previously held the position of Team Manager at Sama Group from March 2017 to February 2022, where responsibilities included managing contact center staff and ensuring productivity met performance targets. Additional experience includes roles as Project Team Manager at Samasource, Call Center Supervisor at Direct Channel Holdings, and Call Center Supervisor at StarTimes Kenya. Alex holds a Bachelor of Journalism and Mass Communication with a concentration in Public Relations, Advertising, and Applied Communication from Masinde Muliro University of Science and Technology.