Joseph Lim is an accomplished professional with extensive experience in quality assurance, program management, and customer support across various industries. Notable roles include Program Manager at Concentrix, where leadership of the Global Analytics team enhanced campaign performance, and Quality Manager at TTEC, where oversight of a quality assurance program improved customer satisfaction scores by 15%. Previous positions include Deputy Manager Quality at WNS, Quality Assurance Analyst at Diversify Offshore Staffing Solutions, and Technical Support Representative at TELUS International Philippines, among others. Joseph Lim holds a Bachelor of Business Administration in Operations Management from the Lyceum of the Philippines and is also a scholar at the HERO Dubbing Academy.
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