Isa Ríos

Isa Ríos is a Senior Customer Success Manager at Viva, where they oversee strategic operations for client accounts and lead a team of executive assistants. With over five years of experience in operations and people management, they have a proven track record in process improvement, client engagement, and team performance enhancement. Isa has also worked as a Freelance Consultant and Operations Coordinator, focusing on organizational improvements and employee development. They hold a Bachelor of Arts in Psychology and a Bachelor of Science in Foods and Nutrition from San Diego State University, as well as a Master's Degree in Counselling Psychology from Universidad del Valle de Guatemala.