Noel Diaz is an experienced professional with a background in team leadership and technical support within high-demand environments. As a Senior Team Lead at Concentrix from January 2023 to May 2024, Noel oversaw call center associates, focusing on performance management through effective coaching and communication. Previous roles at Concentrix included Technical Support Agent, Product Trainer, and Senior Quality Analyst, where Noel developed training materials, evaluated team performance, and facilitated operational improvements. Other professional experiences include positions as Sr. Executive Assistant and Executive Assistant at Viva, and Project Assistant at Instituto Nicaragüense de Desarrollo. Noel's career began as a Field Officer for Partners of the Americas, executing field operations for the USAID-funded Farmer-to-Farmer Program in Nicaragua. Noel holds a Bachelor of Science in Marketing from Universidad Centroamericana.
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