Sue Ramos, MPH, currently serves as the Senior Customer Success Manager at Viva, overseeing a team of approximately 22 Executive Assistants and Customer Success Managers and managing enterprise accounts that contribute around 20% of annual recurring revenue. Prior experience includes roles as a Customer Success Manager and Senior Customer Success Lead at the same organization, where Sue developed strong customer relationships in health tech and transportation sectors. Previous positions include Research Project Coordinator at Universidad del Valle, Public Health Educator & Research Assistant at the Centers for Disease Control and Prevention, and various research assistant roles focused on public health initiatives. Sue holds a Master of Public Health from The Hebrew University of Jerusalem and a Bachelor of Science from the University of Puerto Rico, Río Piedras.
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