Erick Medina

Erick Medina is a seasoned IT professional with extensive experience in technical support and business analysis. Currently serving as a Senior Services Analyst in IT at Exelon since August 2022, Erick previously held roles at ComEd, including Senior Business Analyst and Care Center Supervisor. Prior experience includes IT Support Specialist and Mobile Device Support Analyst at Addus HomeCare, where Erick provided technical assistance and managed mobile device issues. Erick's career began at AT&T, progressing from Bilingual Sales and Service Representative to Call Center Manager, where leadership and sales training were key responsibilities. Erick earned a Bachelor of Science in Technical Management, graduating Summa Cum Laude from DeVry University with a concentration in IT Cisco Networking, and holds CompTIA A+ and CompTIA Network+ certifications.