John Oputa, MBA, is an accomplished IT Services Analyst with extensive experience in operations and technology management. Currently at Exelon, John has significantly improved first-call resolution rates by 500% and enhanced help desk efficiency through effective issue tracking. As Business Operations Manager at ResideOne, John developed the company website, managed housing databases, and implemented successful marketing campaigns that grew the property management clientele by over 40%. John's previous roles include IT Services Analyst positions at Brooksource and LCG, Inc., as well as a cybersecurity internship at Encompass IT Security Solutions. A dual MBA graduate focused on Data Analytics & Digital Technologies from Loyola University Maryland, John also holds a BA in Information Systems from the University of Maryland, Baltimore County. Additionally, John was a Division 1 varsity athlete in men's track and field.
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