Jim Madden

Jim Madden is a co-founder and managing director of Carrick Capital Partners where he directly oversees the sourcing and growth of successful companies in technology-enabled services and Software-as-a-Service (SaaS) businesses. At Carrick, Jim is closely involved in the identification, selection, and post-investment growth guidance of the firm’s companies. He works with the CEOs, executive teams, and boards of the firm’s portfolio companies, leveraging his deep understanding of sales, operations, and corporate governance all toward the creation of substantial long-term value. Jim serves on the board of directors of Carrick companies Accolade, Axiom, Exiger, Everspring, InstaMed, and Mavenlink. Earlier in his career, Jim was the founder, chairman, and chief executive officer of Exult, Inc., the pioneer of human resources BPO (business process outsourcing) for Global 500 corporations. Founded in 1998, Exult operated client service centers around the globe, servicing more than 600,000 employees with $20 billion in annual employee payments. Exult empowered such globally recognized companies as BP, Bank of America, International Paper, and Prudential Financial to enhance their human capital productivity, reduce costs and provide improved HR services. In six years, Jim grew Exult from a concept to more than $500 million in revenue and led the company’s successful IPO in 2000. After merging Exult into Hewitt (NYSE: HEW) in 2004 in an $800 million transaction, Jim became a special advisor with General Atlantic, focused on technology-enabled business services companies. In 2007, Jim became a General Partner with Accretive, LLC, a private equity firm focused on early-stage technology services businesses. Prior to founding Exult, Jim held senior executive roles at SHL Systemhouse, a $2 billion IT outsourcer that was acquired by MCI in 1995. Previously, he was a Principal at Booz-Allen & Hamilton, and he started his career at Accenture (then Andersen Consulting). Jim earned his BBA in finance and a BA in geology from Southern Methodist University. He also attended the Webb Institute of Naval Architecture. He currently serves on the board of directors Genpact (NYSE: G). Jim is a past winner of the Price Waterhouse “World Achievement Award”, Ernst & Young “Excellence in Entrepreneurship” award, and the Deloitte & Touche “Fast Company” award. He devotes time to a number of civic, community, and business organizations, and is the past Chairman of the Board of Directors of the Hoag Hospital Foundation.