Katherine Mearman

Katherine Mearman is an experienced professional currently serving as the Brand & Customer Experience Director at Exinity since January 2021 and as an Independent Committee Member at Metropolitan Thames Valley since January 2022, where expertise in harnessing customer insights informs strategic development. Previously, Katherine held key positions such as Head of Customer Experience at O2, where a five-year customer-led CEX Vision was defined, and Head of Brand Marketing & Sponsorship at TSB Bank, leading the brand revitalization post-separation from Lloyds. Additional roles include significant contributions to customer experience at the Post Office and brand management at American Express, where a successful marketing campaign was recognized, as well as advertising campaign management at Orange. Katherine holds a 2:1 degree in English Literature from York St. John University.