Mahmoud Aly

Mahmoud Aly is a seasoned professional in customer service excellence and quality assurance, currently serving as Associate Vice President of Global Service Excellence at Exinity since March 2023, where responsibilities include leading multilingual customer service operations across EMEA and APAC for brands such as FXTM and Alpari. Prior roles include Head of Global Quality and Learning at Exinity and Head of Customer Experience and Quality Assurance at Mumzworld.com, focusing on enhancing customer satisfaction and aligning cross-functional teams. Mahmoud's experience also encompasses significant positions at Emaar, Allianz Life, airberlin, and Lufthansa, emphasizing quality management and operational efficiency in customer-facing environments. Mahmoud holds a Bachelor's degree in Business Administration and Management from Modern Academy Maadi.