Amit Sharma is an experienced IT professional with over 17 years in technology service delivery, currently serving as Senior Manager at EXL since January 2017. Responsibilities include leading IT operations, managing infrastructure services, and ensuring delivery aligns with operational agreements while maintaining a 99.4% uptime. Amit has supervised diverse teams, handled customer escalations, coordinated with service providers, and contributed to continuous process improvements. Previous roles at Vertex Customer Management India and Microland provided a solid foundation in IT management and technical support. Amit holds a Master's Degree in Information Technology from Sikkim Manipal University and several diplomas and degrees in computer science and engineering.
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