Andres Toscano is a Senior Operations Manager at EXL, responsible for driving operational efficiency and optimizing business processes. Previously, at Teleperformance, they held various leadership positions, including Operations Manager and Account Operations Manager, where they focused on achieving KPI results and enhancing customer satisfaction through effective workflow and action plans. They are currently pursuing a Bachelor of Business Administration at Politécnico Grancolombiano, after earning an Associate of Science degree in Psychology from Fundación Universitaria Konrad Lorenz.
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