Cheri Lujan currently serves as the Head of Organizational Change Management and Senior Assistant Vice President at EXL since April 2023. With extensive experience in change management, Cheri has held key positions including Change Management Manager at KPMG US and Change Management Strategist at Allstate, where responsibilities included developing comprehensive change management strategies and enhancing employee engagement. Notably, Cheri's initiatives improved employee survey participation significantly and fostered inclusive diversity within organizations, demonstrating strong leadership in driving business outcomes. Additionally, Cheri is a member of the Board of Directors for ALPFA Charlotte since November 2018. Cheri holds a Bachelor of Science in Business Administration and Management from the University of Phoenix and has foundational education from Santa Monica College.
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