Chetankumar Sharma is a Senior AVP specializing in Technology and Cloud Infrastructure at EXL, with over 14 years of extensive experience in Contact Center and Telephony Technologies. They have held various roles, including Technical Support Engineer at Avaya GlobalConnect and Voice Engineer at Wipro Infotech Ltd., where they managed system configurations and troubleshooting. Chetankumar also served as a Senior Manager and Manager in Technology Infrastructure Services at EXL, and a System Lead at Tech Mahindra. They earned a First Class M.Sc. in Electronics from Veer Narmad South Gujarat University.
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