Dulce Tugade

Dulce Tugade is an experienced professional currently serving as Lead Assistant Manager at EXL Service Philippines, Inc. since 2021, with a career at EXL beginning in 2011. Dulce has developed and facilitated various training programs, including domain certification under LOMA, behavioral and functional trainings, and leadership programs. Dulce’s extensive training experience also includes roles such as Assistant Manager for HR Training & Delivery, where responsibilities involved handling L&D workshops, and Senior Executive in Training Delivery, focusing on foundational skills for new hires. Previous roles at other companies include positions as a Customer Service Advisor at EXL, CSA at Convergys, Tier II Specialist at Aegis People Support Inc., Internal Sales Manager at Earth & Style Corporation, and Senior Product Specialist at BD. Educational qualifications include a BBA in Marketing Management and an Associate's degree in Library Science from Polytechnic University of the Philippines, along with training in computer technology.