Eshaa Bannerjee is a Sr. Assistant Vice President at EXL, specializing in strategic operations and business transformation with a focus on AI and workflow automation. With over 24 years of experience, Eshaa has progressed from a Customer Care Executive to a leadership role, managing sizeable teams and driving efficiency improvements across multiple portfolios, particularly within the US Life & Annuities sector. Eshaa's career is distinguished by a commitment to mentorship and a track record of achieving significant efficiency gains through digital transformation initiatives. Eshaa holds a Master's degree in Commerce and various certifications in AI, RPA, and project management, reflecting a dedication to continuous learning and operational excellence.
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