Gerard Engelbrecht is currently the Assistant Vice President of Quality Assurance at EXL, having transitioned through various leadership roles in quality management and customer service. Previously, they served as Head of Quality Assurance at Webhelp and held multiple positions at Innovation Group, including Operations Manager and Team Lead. Gerard's earlier experience includes a significant tenure as Customer Service Manager at Merchants, where they developed and coordinated staff to enhance customer satisfaction. Gerard holds a Matric certification from Grassy Park High School.
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