Joash Ramdas is a seasoned Call Centre Manager and Senior Operations Manager with a strong background in customer service operations. Previously serving as an Assistant Manager at iSON Xperiences Ltd from 2018 to 2021, Joash then took on the role of Assistant Call Center Manager at Teleperformance from 2021 to 2024, where they specialized in operations and data analysis. Joash currently holds the position of Senior Operations Manager at EXL, showcasing a commitment to excellence and a talent for coaching and training. With 15 years of experience in sales and customer service, Joash is known for effectively managing client and staff demands in a challenging work environment.
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