Kannan M. is a seasoned ITSM leader with over 24 years of experience, including more than 19 years dedicated to IT service management, business analysis, and process optimization. Currently serving as a Senior Project Manager for CX Digital Transformation at EXL, Kannan has previously held significant roles such as Director at Ensono and Manager of ITIL Process Governance at Wipro. With a proven ability in driving operational excellence through Lean Six Sigma and data analytics, Kannan is known for enhancing service delivery and ensuring compliance with various standards. Kannan holds a Bachelor of Science degree from the University of Madras.
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