Khuthala Phakathi is a Senior Operations Manager at EXL and a 2024 CapeBPO Finalist. They possess strong business acumen, organizational skills, and leadership abilities, aiming to enhance their career by utilizing proven client liaison capabilities in challenging environments. Khuthala has a diverse professional background, having served in various roles within the insurance industry, including as a Senior Customer Service Agent at Capita and a Trainer at EXL. They also have experience in coaching, team management, and conducting training sessions to meet development needs. Khuthala completed their high school education at Gardens Commercial High School.
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