Lavkesh Arora has extensive experience in the customer service and workforce management sectors. Currently serving as an Assistant Manager at Concentrix from November 2021 to October 2024, Lavkesh previously held roles such as Team Leader WFM at Teleperformance and Senior Workforce Analyst at EXL. Earlier positions include Associate roles at InterGlobe Technologies and GENPACT, where responsibilities involved managing customer queries and processes for United Airlines. Lavkesh holds a Bachelor of Science degree from Kurukshetra University, completed between 2009 and 2012.
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