Lillian Book is the Director of Quality at EXL Healthcare, where they lead teams in quality assurance, documentation, and tier 2 support since 2014. Previously, Lillian served as the VP of Client Services at SunGard K12 from 1996 to 2014 and held the position of Director of Marketing at Deloitte & Touche in Canada from 1992 to 1995. Lillian is currently pursuing a Bachelor of Business Administration (B.B.A.) at Simon Fraser University.
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