Neelabjo Roy is a seasoned professional with over 17 years of experience in the BPO sector, currently serving as the Senior Assistant Vice President (WFM) at EXL. They have a proven track record in problem-solving, performance improvement, and capacity planning, having previously held positions at Aegis Limited and Metlife. Neelabjo's expertise includes report design, strategy formulation, and managing process transitions, demonstrating exceptional leadership in team mentorship and operational efficiency. With a focus on analytics and effective workforce utilization, Neelabjo continues to drive success in their current role.
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