Prateek Singh is a Contact Centers and Customer Experience Specialist with extensive experience in steering contact center transformation initiatives. They have held various leadership roles, including Digital Product Manager at Rogers Communications and Senior Manager at Deloitte, where they focused on enhancing customer engagement through innovative technology solutions and Agile methodologies. Prateek has successfully implemented digital changes that improved operational efficiencies and customer experiences, driving substantial savings for organizations. They hold a Bachelor of Science in Marine Engineering from Tolani Maritime Institute and an MBA in Marketing-Operations from Symbiosis Institute of Management Studies. Currently, Prateek serves as AVP at EXL.
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