Prateek Soni possesses extensive experience in customer service and quality analysis within the financial services sector. At iEnergizer, from May 2020 to October 2023, Prateek served as a Quality Analyst, focusing on monitoring service quality and evaluating agent performance against defined KPIs. Prior to that role, from January 2017 to March 2019, Prateek advanced from Senior Customer Service, providing detailed account information and filing fraud claims via the Quavo platform, to Subject Matter Expert, handling complex fraud issues and multi-level escalations. Currently, Prateek is a Senior Fraud Analyst at EXL, analyzing investment accounts for fraudulent activity and filing necessary regulatory reports.
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