Rupesh Ranjan is an Assistant Vice President of Digital Transformation & Solutioning at EXL, based in Noida, with a commitment to excellence in quality management and process improvement. They hold a Black Belt in Lean Six Sigma and have around 10 years of experience in the BPO industry, specializing in client relationships and strategic planning. Rupesh previously served as a Manager for Quality, Process Excellence & Automation at EXLService.com, where they managed improvement projects and ensured adherence to quality SLAs for a US insurance client. They began their career at EXLservice.com, progressing from Assistant Manager to Lead Assistant Manager, focusing on process improvement and quality management. Rupesh earned a Bachelor of Commerce degree in Accounting from the University of Delhi.
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