Sameer Kumar is a Senior Assistant Vice President with over 21 years of experience in driving operational excellence and digital transformation within the Utilities and Customer Experience Management sectors. Known for transforming complex client ecosystems, Sameer has successfully led multi-million-dollar engagements at EXL Service, consistently exceeding performance targets and enhancing client satisfaction. With a strong background in AI-driven process improvement and a track record of leading large teams, Sameer has implemented initiatives that have significantly reduced client churn and improved response times. Sameer completed the Programme in Leadership with AI at ISB and holds a B.E. in Electronics and an MBA in Marketing & Systems.
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