Saurabh Nagar is an experienced professional with a strong background in project management and customer experience enhancement, currently serving as an Engagement Manager at EXL since January 2022. Prior roles include Assistant Vice President and Senior Manager at RBL Bank, and Account Manager at Sify Technologies Limited. Saurabh has expertise in churn management, revenue enhancement, and postpaid data analytics, having developed analytical models and implemented retention campaigns to reduce customer churn. Educational qualifications include a Master of Business Administration from SVKM's Narsee Monjee Institute of Management Studies and dual Bachelor's degrees in Technology from Guru Gobind Singh Indraprastha University, and Maharaja Surajmal Institute of Technology.
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