Shagun J. has over a decade of experience in client operations and digital transformation, beginning a career as Team Leader-Client Operations and Floor Coach at Coforge from July 2008 to January 2010. Shagun transitioned to EXL, where from January 2010 to August 2012, roles included Assistant Manager-Client Operations and Lead Assistant Manager-Client Operations. Shagun continued to excel at EXL until May 2021, taking on positions such as Manager - Client Operations, Senior Manager - Digital and Transformation, Assistant Vice President - Digital and Transformation, and Transition - Project Manager.
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