Sheetal Mandpe is a seasoned professional in the insurance and customer service sectors with extensive experience spanning over 19 years. Currently a Senior Manager at EXL since January 2025, Sheetal has previously held roles at Tata Consultancy Services as a Team Lead since March 2013, where responsibilities included managing daily operations, monitoring process quality, and mentoring team members in the Life & Pensions insurance process. Previous positions include Customer Service Manager and Lead Assistant Manager at EXL, as well as roles at Capita India Pvt Ltd, WNS Global Services, and Mphasis, demonstrating a strong foundation in customer service management. Sheetal holds a Bachelor's degree in Business/Commerce from Modern College, Pune, and has completed high school in Business/Commerce at Guru Nanak College.
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