Sumit Gulati is a seasoned Senior Service Delivery Leader with over 22 years of experience, including 16 years in operations. Currently, they lead the Risk & Compliance function at EXL, managing compliance for over 30 clients across multiple delivery centers. Sumit has successfully navigated complex projects, including PCI Compliance Certification and the transition of hundreds of employees to a work-from-home model during COVID-19. They have a track record of conducting numerous audits and implementing significant process improvements that saved their organization $700K. Sumit holds a Master of Business Administration from Symbiosis Centre for Management Studies and is currently pursuing a MicroMasters in Business Management from the Indian Institute of Management Bangalore.
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