Sunil Kumar Yadav is a seasoned transformation-first leader with over 20 years of experience in driving Customer Excellence, Digital Innovation, and Operational Strategy across companies such as EXL, Amazon, Emaar, and Tata. Currently serving as Senior Assistant Vice President at EXL, Sunil leads Customer Experience Strategy and Digital Transformation, focusing on reimagining service delivery and elevating customer journeys. Previously, Sunil held key roles at Amazon, managing large-scale operations and implementation of process optimization strategies. Sunil's leadership philosophy emphasizes team empowerment and collaboration, and they hold multiple certifications, including ACES (Amazon), Six Sigma Green Belt, and LEAN. As a holder of the UAE Golden Visa, Sunil is open to senior leadership opportunities in the UAE, India, and the Philippines.
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