Surjit Bedi is an accomplished operations manager with extensive experience in leading and supporting large teams in high-pressure environments. Currently serving as Manager of Operations at EXL since February 2024, Surjit oversees a team of 130 agents and collaborates with team managers to track key performance indicators. Previous roles include Operations and Governance Manager at Gigmo Solutions, where responsibilities included providing support for Microsoft Office 365 and analyzing KPIs, and Operations Manager at TrueBlue Inc., where Surjit implemented multiple new accounts and developed standard operating procedures. Early career experience includes positions at Concentrix and EXL, focusing on customer care and technical support. Surjit holds a Bachelor of Commerce from Mahatma Gandhi University and a high school diploma from Don Bosco High School.
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