Todd Harris is a seasoned customer service and operations leader with over 15 years of experience in the insurance, financial services, and technology sectors. Currently, they serve as a Senior Manager at EXL Services Ltd., overseeing life insurance business operations and managing multiple supervisory teams. Todd has held various leadership roles at companies such as Genpact, Farmers New World Life, and State Farm, specializing in contact center management and process improvement. They are passionate about enhancing customer experiences and mentoring future leaders. Todd's key strengths include customer service leadership, process improvement, and cross-functional collaboration.
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