Vinit Pawar is a Senior Manager at EXL, specializing in service delivery operations within the BPM and BFSI domains. With over 12 years of experience in the P&C insurance sector, they have effectively managed offshore operations, focusing on performance and end-to-end operations management. Vinit has a proven track record in developing strategies to enhance service level agreements and customer satisfaction, while also minimizing financial leakage through continuous improvement methodologies. They hold certifications in LM 1, LM 2 from CII UK, and AIC 30 from The Institute in the US, and have completed an Operations Management Certification Program at IIM Nagpur.
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