Zeyaad Abrahams is a Senior Operations Manager with extensive experience in the outsourced/offshoring industry. They have a strong background in Operations Management, Workforce Management, and Contact Center operations, coupled with expertise in various sectors including Customer Services, Insurance, Finance, and Utilities. Zeyaad previously held roles such as Theatre Operations Manager at Medicross and Service Delivery Manager at Sigma Connected Group, demonstrating their ability to manage complex operations and foster team development. They hold several qualifications, including a Further Education and Training Certificate in Contact Centre Operations Management and a Lean Six Sigma Green Belt certification.
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