Ritesh Kumar is a seasoned sales and business development professional with over 9 years of experience in the technology sector. Currently serving as the National CX Head for Retail and Distribution at Exotel, Ritesh focuses on infusing AI into customer experiences within the contact center space. Previously, they held significant roles at Vizury and Affle, where they led sales and strategic partnerships to drive growth. Ritesh earned an Executive MBA in Digital Marketing and Analytics from the Great Lakes Institute of Management, along with a Bachelor of Engineering in Electronics and Communications from Visvesvaraya Technological University.
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