Rohit Jain

Rohit Jain is a seasoned professional in customer success and operations management, currently serving as Chief of Staff at Exotel since September 2021. Prior experience includes a role as Senior Manager at Meesho, where responsibilities included overseeing outsourced call centers and enhancing operational performance. At Exotel Techcom Private Limited, Rohit contributed as Customer Happiness Manager, building the voice division and strategizing customer experience improvements. Previous positions also include Senior Operations Manager at Hoichoi TV, where Rohit established a customer service team and optimized organizational processes. A strong background in team management and performance enhancement is demonstrated through earlier roles at 123Stores Inc., Aashi Solutions, and Wipro BPO, complemented by a Bachelor of Arts degree from Shobhit University.