Rupesh Rao is a Customer Success Leader with over 25 years of experience in the software industry, spanning various geographies including the US. Currently serving as the Global Head of Professional Services at Exotel, Rupesh previously founded and led CogniSaaS as CEO, focusing on customer onboarding and implementation in enterprise SaaS. They have held key roles at notable companies such as Microsoft, Nortel Networks, and CropIn Technology, where they developed and executed customer success strategies, managed large teams, and established successful client relationships across multiple domains. Rupesh's academic credentials include a B.Tech in Computer Science from the National Institute of Technology Warangal and an MBA from Cranfield University.
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