Abhay Daniel is a risk-aware operations and customer experience professional with over six years of experience in the global travel and tech industries, notably at Expedia Group and Marriott International. Abhay has a strong background in navigating complex escalations and crisis scenarios, transforming these challenges into opportunities for service excellence and operational maturity. Currently working as a Global Dilemma Tier 3 at Expedia Group, Abhay leads initiatives within Global Crisis Operations and manages Tier 3 escalations, collaborating with multiple teams to balance customer trust with brand protection. Abhay has also contributed to internal training and the development of performance-driving tools, thriving in environments where ambiguity and urgency converge.
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