Kassi Cross is an experienced professional in customer service and operations management with a career spanning over a decade. Currently serving as a Traveler Service Manager II at Expedia Group since March 2012, Kassi has successfully built and developed the Market Manager Escalation team, demonstrating strong leadership and expertise in handling complex business issues. Previous roles at Expedia include Senior Customer Experience Specialist and Global Op’s Improvement and Escalation Team Leader, where Kassi implemented best practices and fostered relationships across multiple departments. Prior experience includes operations and sales at Magellan Transport Logistics, recruiting at Maxim Healthcare Services, and customer service at Verizon Wireless. Kassi holds a Bachelor's degree in Marketing from Missouri State University.
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