Melissa H.

Melissa H. is a seasoned user experience professional currently serving as a Senior Research Manager at Expedia Group, where they focus on enhancing customer interactions. With a robust background as a User Experience Consultant and Architect at companies like Foolproof and Grand Union, Melissa has collaborated with notable clients such as HSBC and Butlin's to design strategic UX solutions. They previously held positions at Hootsuite Media Inc. and notonthehighstreet.com, advocating for UX across organizations and mentoring junior team members. Melissa holds an MSc in Human Centered Systems from City, University of London, and a BSc (Hons) in Ergonomics from Loughborough University.