Sam Flores currently serves on the Customer Success Leadership Team at Expel, starting in December 2023. Prior to this role, Sam held various positions at Bitdefender from March 2019 to December 2023, culminating as the Director of Customer Success Operations, and previously as Senior Manager of Customer Success Operations for Managed Detection & Response. At Rackspace, Sam worked from February 2008 to February 2019, where responsibilities included Senior Manager of Customer Experience, Manager of Customer Care, Professional Services Account Coordinator III, Practice Manager, and Commissions Analyst. Sam holds a BAS degree in Human Resources from Wayland Baptist University.
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